Responsibilities and Qualifications :

The responsibility of our front counter staff is to provide the highest level of hospitality, continually going above and beyond to ensure guests have a remarkable experience.

Job Responsibilities (include but are not limited to) :

• Use our CORE 4 model to serve guests : eye contact, smile, speak enthusiastically, stay connected
• Provide Second Mile Service, going above and beyond to ensure excellent customer service
• Strive to build great relationships with guests
• Provide genuine hospitality and a welcoming environment for guests
• Maintain cleanliness in dining room (tables, chairs, floors, windows, etc.)
• Maintain cleanliness in restrooms, play area, foyer and parking lot
• Keep all condiment stations stocked and clean
• Ensure dining trays are clean and available to Front Counter throughout the shift
• Remove trash from dining room
• Support Front Counter operations when necessary (stocking, running, cleaning, etc.)
• Maintain strict adherence to Food Safety procedures
• Follow procedures to ensure Operational Excellence

Dining Room Host / Hostess Responsibilities :

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Honor and encourage others to follow the vision and values of the Restaurant
• Multitask quickly, yet thoroughly
• Focus on cleaning tables, sweeping, wiping windows and doors, changing trash
• Connecting with guests as they dine by conversation and meeting their needs
• Be team-oriented, adaptable, dependable, with a strong work ethic
• Work on their feet for several hours at a time
• Communicate effectively with guests and Team Members
• Other duties as assigned

Qualifications and Requirements :

• Consistency and reliability
• Ability to work in fast paced and crowded environments
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 25-50 lbs on a regular basis
• Have the ability to stand for long periods of time

Working at a Chick-fil-A® restaurant is more than a job it’s an opportunity for teamwork and leadership development in a positive, people-focused environment.

Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Last updated : 2024-04-27